Each member, employee or agent of EB Knowledge Centre is responsible for personal information under his or her control.
The purposes for which personal information is collected shall be identified before or at the time the information is collected.
The prior knowledge and permission of the individual are required for the collection, use or disclosure of personal information, except for legal or security reasons.
Your permission may be expressed in writing or be implied and you may give it to us verbally, electronically, or through your authorized representative.
You may withdraw your permission to collect, use and disclose your personal information at any time, subject to legal and contractual restrictions and reasonable notice.
Before we make information available to third parties, other than an agent or service provider who needs it, we will tell you at the time we obtain your consent or before we make the information available, who those persons or organizations are, the kind of information we want to share with them and why.
The collection of personal information shall be limited to that which is necessary for the purposes identified. Personal information shall be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Personal information will not be used, disclosed or retained for purposes other than those for which the information was collected, except with the permission of the individual, or as permitted or required by law.
Access to your personal information is restricted to those of EB Knowledge Centre’s employees, agents and authorized service providers who need it to do their jobs.
Our files are kept mainly for the purpose of administering and coordinating your student file with the Autorité des marchés financiers, Chambre de la sécurité financière and authorized instructors.
We will not sell your personal information or share it with any other organization for marketing purposes.
Personal information shall be as accurate, complete and current as is necessary for the identified purposes for which it is to be used.
If you believe any of the information we have collected about you is incorrect or incomplete, you have the right to ask us to change it. Requested corrections and updates to your personal information will be made in a timely fashion.
Personal information will be protected by safeguards appropriate to the sensitivity of the information.
However, the Internet is not a secure medium where privacy and confidentiality can be guaranteed at all times. Furthermore, the security of e-mail communication cannot be guaranteed. Any person wishing to communicate or send information of a private or confidential nature to EB Knowledge Centre is encouraged to do so by other means.
Members of EB Knowledge Centre will make readily available to their customers specific information about our policies and procedures relating to the management of their personal information.
Upon request, an individual will be informed of the existence, use and disclosure of his or her personal information and shall be given access to it. An individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Customer Complaints and Suggestions
You may register a privacy-related complaint by contacting EB Knowledge Centre. If a complaint is justified, we will take all appropriate steps to set the situation right, including changing our policies and practices, if necessary.